Privacy Policy

Flyworld Migration & Legal Services (“Flyworld”, “we”, “our”, or “us”) is committed to protecting the privacy, confidentiality, and security of personal information entrusted to us by our clients, prospective clients, business partners, employees, website users, and other individuals with whom we interact.

We recognise that the personal information provided to us is often highly sensitive in nature and may include passport information, visa records, educational records, employment history, financial documents, police clearances, health information, and other personal data required for migration, legal, education, registration, and related professional services.

This Privacy Policy explains how Flyworld collects, holds, uses, discloses, stores, and protects personal information. It also outlines the rights available to individuals regarding their personal information and the procedures available for accessing, correcting, or making complaints regarding the handling of that information.

Flyworld is committed to complying with applicable privacy and data protection laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where required, we also take into consideration other applicable privacy and data protection requirements in jurisdictions where we operate or provide services.

Our Privacy Obligations

The Privacy Act 1988 (Cth) establishes the Australian Privacy Principles (APPs), which regulate the collection, use, disclosure, storage, access, correction, and management of personal information.

Flyworld is committed to handling personal information in a lawful, transparent, and responsible manner and to implementing appropriate administrative, technical, and organisational safeguards to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Scope of this Policy

This Privacy Policy applies to personal information collected by Flyworld through:

Our websites and online platforms;

Enquiry forms and assessment forms;

Client onboarding processes;

Consultations and meetings;

Migration, legal, education, registration, and advisory services;

Marketing activities;

Events, webinars, seminars, and training programs;

Communications by telephone, email, social media, messaging applications, and other channels.

The Types of Personal Information We Collect and Hold

The personal information collected by Flyworld varies depending upon the services requested and the purpose for which information is being collected.

The personal information we collect may include identity information, contact information, passport details, citizenship information, visa and immigration records, travel history, educational qualifications, employment history, professional registration information, sponsorship information, financial information, correspondence records, and other information relevant to the services we provide.

In certain circumstances, we may collect sensitive information where reasonably necessary for the provision of services. Such information may include health information, medical reports, police clearances, criminal history information, biometric information supplied through government processes, and other sensitive information required for visa applications, registrations, legal matters, or compliance obligations.

We may also collect technical information relating to the use of our website and online systems, including IP addresses, browser information, device information, website usage information, cookies, analytics data, and similar technologies.

How We Collect Personal Information

Flyworld generally collects personal information directly from the individual concerned or from a person authorised to act on their behalf.

Information may be collected through application forms, consultation forms, assessment questionnaires, service agreements, email correspondence, telephone conversations, online enquiries, webinar registrations, social media interactions, client portals, and other communications.

In certain circumstances, we may collect information from third parties where it is lawful and reasonable to do so. Such third parties may include government agencies, immigration authorities, educational institutions, employers, sponsors, skills assessment authorities, professional registration bodies, legal representatives, recruitment partners, medical practitioners, police clearance providers, and other entities relevant to the services being provided.

The Purposes for Which We Collect, Hold, Use and Disclose Personal Information

The primary purpose for collecting personal information is to provide migration, legal, education, professional registration, recruitment, and related professional services.

Personal information may be collected, held, used, and disclosed for purposes including assessing eligibility for services, preparing and managing applications, communicating with clients, verifying identity, complying with legal and regulatory obligations, managing client relationships, facilitating registrations and assessments, delivering training programs, improving services, conducting quality assurance activities, managing business operations, and protecting the legitimate interests of our clients and organisation.

Where permitted by law, personal information may also be used for secondary purposes that are directly related to the primary purpose of collection or where the individual would reasonably expect such use.

Disclosure of Personal Information

In the course of providing services, Flyworld may disclose personal information to third parties where reasonably necessary to carry out our functions and activities.

Depending on the nature of the matter, personal information may be disclosed to Australian Government agencies, overseas government authorities, immigration departments, educational institutions, skills assessment bodies, registration authorities, employers, sponsors, legal representatives, medical providers, police clearance agencies, translators, interpreters, technology service providers, cloud storage providers, payment processors, courts, tribunals, regulatory bodies, and other entities involved in the provision of services.

Flyworld will only disclose personal information where such disclosure is authorised by the individual, required by law, reasonably necessary to provide services, or otherwise permitted under applicable privacy legislation.

Disclosure of Personal Information to Overseas Recipients

As Flyworld operates internationally and assists clients with applications, registrations, admissions, sponsorships, and other matters involving overseas jurisdictions, personal information may be disclosed, transferred, processed, or stored outside Australia.

Such disclosures may occur to recipients located in Australia, India, the United Arab Emirates, the United Kingdom, Canada, New Zealand, and other countries relevant to a client’s matter.

Where personal information is disclosed overseas, Flyworld takes reasonable steps to ensure that recipients handle personal information in accordance with appropriate privacy and security standards.

How We Hold Personal Information

Flyworld maintains personal information in both electronic and physical formats.

Personal information may be stored within secure cloud-based platforms, business management systems, document management systems, email systems, client portals, and physical records where required.

We maintain procedures designed to ensure that personal information remains accurate, complete, up-to-date, and protected against unauthorised access or misuse.

Storage and Security

Flyworld takes reasonable steps to protect personal information through physical, technical, and administrative safeguards.

These safeguards may include access controls, encryption technologies, secure cloud infrastructure, cybersecurity monitoring, multi-factor authentication, staff confidentiality obligations, secure disposal procedures, restricted access controls, staff training programs, and ongoing security management practices.

While reasonable security measures are implemented, no method of electronic transmission or storage can be guaranteed to be completely secure.

Website Usage, Cookies and Analytics

When individuals visit our website, certain information may be collected automatically for operational, security, statistical, and analytical purposes.

This information may include IP addresses, browser information, device information, pages visited, time spent on the website, referral sources, and other website usage information.

Flyworld may use cookies, analytics services, advertising technologies, and similar tools to improve website functionality, analyse website performance, understand visitor behaviour, enhance user experience, and measure the effectiveness of marketing activities.

Access to Personal Information

Individuals may request access to personal information held by Flyworld, subject to any exceptions permitted under applicable laws.

Requests for access should be submitted in writing to the Privacy Officer using the contact details provided below.

Flyworld will respond to access requests within a reasonable period and in accordance with applicable legal requirements.

Correction of Personal Information

Flyworld takes reasonable steps to ensure that personal information is accurate, complete, relevant, and up to date.

Individuals may request correction of personal information that is inaccurate, incomplete, out of date, irrelevant, or misleading.

Requests for correction should be submitted in writing to the Privacy Officer.

Privacy Complaints

If an individual believes that Flyworld has breached applicable privacy laws or mishandled personal information, a complaint may be submitted to the Privacy Officer.

Flyworld is committed to investigating complaints fairly and responding within a reasonable timeframe.

If an individual is dissatisfied with our response, they may contact the Office of the Australian Information Commissioner (OAIC) or another relevant regulatory authority.

Changes to this Privacy Policy

Flyworld may amend this Privacy Policy from time to time to reflect changes in legislation, regulatory requirements, technology, business practices, or operational requirements.

The most current version of this Privacy Policy will always be available on our website.

Privacy Enquiries and Complaints

If you have any questions regarding this Privacy Policy, wish to access or correct your personal information, or wish to make a privacy complaint, please contact Flyworld by email at askus@flyworldau.com